Communication with the team was fantastic. This is my 13th year of using a variety of student housing options for our children, and we have done many moves. Communication is not always good, and we have had movers show up late, without enough help, and not at all. A Better Way Moving and Storage was responsive from the beginning and followed up as the date approached. The movers did arrive late, because their morning move took longer than expected, but I received a call well before so that we could adjust. They then called in an additional worker at no charge to us, and finished our move in 2 hours instead of 3, getting us back on track, and this was at no additional charge to us. The movers were pleasant and willing to do whatever was asked. We will definitely be calling them for future moves in Bloomington.
Response from the owner:Thank you for the thoughtful review Lora! We’re glad our team kept you informed and worked hard to keep your move on track. We truly appreciate your trust and look forward to helping you again!